Staying ahead of the competition has become essential in recent times, while more complex product portfolios has meant innovation has become increasingly important resulting in next-generation CPQ platforms. Richard Britton gives his thoughts on this and how to close the customer loop in today’s changing business climate.
In light of the recent CPQ research undertaken by the Aberdeen Group, CloudSense has warned that the findings do not go far enough in showcasing how businesses can sell more effectively.
While some companies are still getting to grips with Configure Price Quote (CPQ) mark 1, markets are evolving so quickly that a second generation CPQ has already come to the fore. Driven by rapidly evolving sectors, such as telecoms, a more comprehensive solution is needed to help manage the entire customer lifecycle from Quote to...
Cloud Strategy Magazine publish the thoughts of CloudSense CEO Richard Britton explaining why businesses must move beyond CPQ to experience a Quote-to-Cash model that achieves true sales process effectiveness. Read why Richard believes the latest CPQ research by the Aberdeen Group does not go far enough in its recommendations to achieve CPQ success.
What everyone in the media industry has suspected for the past few years turns out to be true. Boston Consulting Group recently released a study called The Programmatic Path to Profit for Publishers, that confirms a cross-selling strategy is imperative for any publisher aiming to keep pace with the market’s out performers. Right now, many...
Aberdeen Configure, Price, Quote research shows momentum but companies must move on to a joined up Quote-to-Cash experience claims CloudSense CEO. Global Salesforce native Quote-to-Cash leader CloudSense has issued a stark warning that the Aberdeen Group’s latest CPQ research fails to fully advise businesses on how to sell more effectively. The findings, in the “Configure...
Business as usual is no longer a reality for companies wishing to operate in this complex digital environment. This insightful interview with CCI Magazine and Richard Britton, CEO CloudSense addresses how the cloud has become the norm and what businesses can do to stay competitive and improve their sales efficiency.
Companies want to be able to quickly launch new products and services, eliminate clunky business processes and excessive admin tasks and have the agility to react quickly to market changes. They need a solution which is all-encompassing to address more of their sales process challenges. CBR Online covers the new generation of CPQ platforms that have emerged.
In this piece on Telecoms Tech, Greg Dunbar, Global Sales Director talks next generation CPQ platforms and why these are more than just an upgrade, but an genuine opportunity to completely transform operations for the better by putting innovation at the heart.
“We looked at several other Salesforce native providers when scoping the project, and CloudSense stood out with its CPQ capability,” Jeff Dorr, CoreSite. Read more in Data Centre News on why a leading North American provider of reliable, secure and high-performance data center solutions chose CloudSense and their Telecoms Platform.
In this article in Mission Critical Magazine CoreSite, the leading North American provider of data center solutions explains why choosing the CloudSense Telecoms Platform was absolutely the right decision to meet their aggressive growth plans and drive for business transformation.
Customer experience is vital to business success. CoreSite, a leading North American provider of reliable, secure and high-performance data center solutions, is no different and in this piece on IT Briefcase they show why they elected to drive transformational change in their Quote-to-Cash process as a component of the customer experience.
Businesses struggle to optimize the full potential of the product catalog as portfolios and customer demands become more sophisticated, which is why CPQ, which was previously a functional platform, has become as vital a business tool as a CRM or ERP system.
CloudSense, the global leader in industry platforms for Quote-to-Cash and O2, a leading UK digital communications company today announced that they have won the prestigious Global Telecoms Business (GTB) Innovation Award for 2015 in the Business Service Innovation category. The award recognized the innovative way O2 made digital app sales to businesses easy across every...
In this piece in Australia Reseller News Richard Britton shares why CloudSense have opened an office in Sydney, Australia and why he feels there is a strong demand across Asia Pacific from businesses who want to make changes in the way they sell.
This issue of Telecom Paper looks at why the implementation of CloudSense Telecoms Platform is critical to supporting the evolution of EE’s business with improved analytics, reporting and changes.
Total Telecom uncover the reasons why EE chose CloudSense to transform its enterprise sales teams to help them quickly and easily Configure Price Quote (CPQ) on mobile services.
Many publishers are finding that as the competition for the digital pound grows they must bring new products and services to market on an ongoing basis to keep advertisers engaged. This article shares why publishers must have the ability to constantly re-invent their offers and create options to cross-sell platform options.
Publishers are aware that just by introducing additional media channels into the mix they need to be able to continually keep their advertisers engaged and interested and maximize opportunities across all the different channels. There is no doubt that the battle here is being fought and won in the back office.
Publishers are realizing that despite the importance of the ‘shop window’ of a website the real battle for advertisers are being fought and won in the back office. They are restricted by not being able to book cross-media ads in one place, having no record of a cancellation made by phone, or by a lack of integration...
With digital spend reaching tipping point, advertisers deserve a smoother pitch-to-invoice experience, says Donna Nichols, VP of Media. Read more in this article on Global Marketing Alliance on why publishers need to address their back end systems rather than just focus on their front end website to improve their sales effectiveness.
As nearly £8 billion will be spent on digital advertising in 2015, publishers are recognizing the importance of creating a platform that allows for innovation and encourages customer interaction to increase digital ad spend.
CloudSense the global leader in industry platforms for order-to-cash, is building upon recent successes in the Asia-Pacific region with the opening of a new office in Sydney, Australia. Regional Vice President Adam Savage will lead the Asia-Pacific team to further accelerate growth and capitalize on the market opportunity. “There is a real demand across the...
CBR Online reports how British Gas is fighting back to bring its customer services into the digital age by enabling near real time exchange and more options for customers. By working with CloudSense, British Gas has transformed the way their field sales teams do business and increased customer interest in products by 3%.
As the content company that specialises in lifestyle sports and their cultures, Factory Media has experienced fast growth over the past few years, and has recently selected CloudSense to improve its advertising sales effectiveness and support its global expansion plans.
In a recent media survey where we looked at how consumers engage with content, we surprisingly found that 88% of those polled don’t currently pay for digital media sites and apps providing content such as news, fashion, sports and business, but 54% had paid for printed media over the preceding month. So the question remains is...
techworld tell how British Gas have been able to provide more flexibility and improve customer experience with the CloudSense Commerce Platform. One of their key challenges was to improve visibility and accuracy of information and to ensure their advisors had the very latest product info at their fingertips.
CPQ can help break down organizational barriers and provide a single view of all aspects of the customer, the sales process and the product. This post on CBR Online looks at 7 steps your business should take when looking at how to get CPQ right.
Telecoms.com reveals what key decision makers within the telecoms industry are concerned about for their business in 2015 and how Richard Britton, CEO believes above everything else, companies need future proof IT systems to enable company growth.
Wireless week announces why Mosaic NetworX has chosen CloudSense.
Our latest article on My Customer.com discusses how to maximize the full end to end sales lifecycle with a new generation of Configure, Price, Quote technology and why it’s so important to get it right.
Richard Britton talks to Fourth Source on why there is a new generation of CPQ solutions out there for complete sales effectiveness that are more than just Configure, Price and Quote.
From a recent survey to key decision makers within the telecoms industry we have seen that companies are prepared to leave their comfort zone to stay competitive but want to make sure new ideas or services are able to deliver in terms of effectiveness and the bottom line. Read more in Richard Britton’s post in...
Our latest Global Telecoms survey findings highlight how telecoms companies are unhappy with their current IT architectures which are proving to be a major disadvantage in such a competitive and fast-moving market place. Find out how legacy infrastructures are holding them back and what focus needs to be put where for 2015 and beyond.
Read more on the apps that two Salesforce customers believe can improve business and operational efficiencies for small and medium sized companies. The CloudSense Commerce Platform featured as one of the top picks for an app that’s helped contribute to business growth for one company year on year.
IT Briefcase have posted a blog post including our latest infographic that looks at which technologies decision makers within the Communications industry view as those that will have the biggest impact on their businesses in 2015.
Telecoms Reseller News reports the results of our latest end user survey to senior telecom employees, 79% say they are dissatisfied in some way with their current IT systems. This legacy infrastructure is obviously holding them back from effectively selling new products as the majority (82%) say they cannot easily bundle across all products and...
Are the Internet of Things and Wearables real concerns for the Telecoms industries or are they just hype? In a latest CloudSense survey, we reveal to Compare the Cloud the real issues Communication Providers need to focus on to build the right foundations for commercial success.
In Computer Business Review (CBR) read the latest findings from our survey of Communications Providers across Europe and US where we see if their current systems are built to deliver future commercial success. We also reveal some of the core issues and how these can negatively impact their customers.
With 79% of communications service providers held back by their current IT systems, ‘they must focus on building the right foundations for future success’ Despite the hype surrounding trends such as the Internet of Things and wearable technology, telecommunications companies need to focus their 2015 investments on building the foundations for a digital future, according...