Spanish title Noticias 2D reports how the Salesforce-native omnichannel CloudSense platform is helping hibu Connect, a leading publisher and supplier of telephone directories in Spain. The Platform will strengthen hibu Connect’s digital media offering by replacing legacy order taking technology to improve system flexibility, customer experience and the order taking process from the call center...
Richard Britton, CloudSense CEO talks to VanillaPlus about Communications Service Providers (CSPs) legacy architecture, highlighting how in many cases it’s complex, cumbersome and costly which is impacting the customer experience and holding the company back.
In this article in Digitalisation World, HOSTING, a leading provider of managed cloud services, explains why CloudSense is the right choice to design and quote customer solutions by providing the flexibility, speed and accuracy they need to respond to customer and market demands.
Richard Britton, CloudSense CEO, sits down with CBR’s Ambrose McNevin to discuss the Salesforce market, the roadmap, tools and CloudSense developers.
Brendan O’Rourke, CIO at Telefonica’s UK business O2 speaks to CBR’s Ambrose McNevin about how O2 has transformed from a mobile handset and tariff provider to being a business to business IT services player.
The UK mobile operator sector is increasingly becoming a shrinking space. Many are finding it harder and harder to stand out from the crowd. O2 however, are making it their mission to drive the diversity of talent with their IT department, which is in turn helping the company fight market commoditization and set itself apart...
The subscriptions industry is a booming space, we only have to look at the popularity of platforms like Spotify or Netflix to see the proof. Given this, it is interesting to see from survey results, that as many as 58% prefer to pay up front for content and 47% believe that subscriptions make it harder to keep...
In this piece for Ad Tech Daily, Mark Crafts, VP of media sales at CloudSense, discusses how Quote to Cash technology can help sellers minimize many of the risks the media industry faces at the moment and in turn, create a winning strategy in the ad tech casino chaos.
Richard Britton, CEO of CloudSense issues a stark warning to businesses following the findings, in the “Configure Price Quote: Better, Faster Sales Deals Enabled” report from Aberdeen’s Peter Ostrow.
There are a lot of great things to do at Dreamforce, from content, to parties, to seeing the sights of San Francisco. But there are a few things we suggest you don’t do that will make your week of education, work, and fun that much more enjoyable. Trust us, we learned from experience and will...
There was so much going on at Dreamforce that we’d thought we share what made it the best year yet for CloudSense in a fun infographic. See what went on during the week for our team and what you may have missed.
Cloud technology company, CloudSense is playing its part in helping raise money for vulnerable young people by taking part in national ‘sleep out’ event, Byte Night, scheduled for 2 October 2015. CloudSense will join partners Accenture and Salesforce in participating in the event which involves hundreds of like-minded business people giving up their beds for...
Dreamforce is just around the corner, and CloudSense CEO Richard Britton shares what he is looking forward to next week, and gives any first-timers his advice for having a great time and getting the most out of Dreamforce 2015.
Staying ahead of the competition has become essential in recent times, while more complex product portfolios has meant innovation has become increasingly important resulting in next-generation CPQ platforms. Richard Britton gives his thoughts on this and how to close the customer loop in today’s changing business climate.
In light of the recent CPQ research undertaken by the Aberdeen Group, CloudSense has warned that the findings do not go far enough in showcasing how businesses can sell more effectively.
While some companies are still getting to grips with Configure Price Quote (CPQ) mark 1, markets are evolving so quickly that a second generation CPQ has already come to the fore. Driven by rapidly evolving sectors, such as telecoms, a more comprehensive solution is needed to help manage the entire customer lifecycle from Quote to...
Cloud Strategy Magazine publish the thoughts of CloudSense CEO Richard Britton explaining why businesses must move beyond CPQ to experience a Quote-to-Cash model that achieves true sales process effectiveness. Read why Richard believes the latest CPQ research by the Aberdeen Group does not go far enough in its recommendations to achieve CPQ success.
What everyone in the media industry has suspected for the past few years turns out to be true. Boston Consulting Group recently released a study called The Programmatic Path to Profit for Publishers, that confirms a cross-selling strategy is imperative for any publisher aiming to keep pace with the market’s out performers. Right now, many...
Aberdeen Configure, Price, Quote research shows momentum but companies must move on to a joined up Quote-to-Cash experience claims CloudSense CEO. Global Salesforce native Quote-to-Cash leader CloudSense has issued a stark warning that the Aberdeen Group’s latest CPQ research fails to fully advise businesses on how to sell more effectively. The findings, in the “Configure...
Business as usual is no longer a reality for companies wishing to operate in this complex digital environment. This insightful interview with CCI Magazine and Richard Britton, CEO CloudSense addresses how the cloud has become the norm and what businesses can do to stay competitive and improve their sales efficiency.
Companies want to be able to quickly launch new products and services, eliminate clunky business processes and excessive admin tasks and have the agility to react quickly to market changes. They need a solution which is all-encompassing to address more of their sales process challenges. CBR Online covers the new generation of CPQ platforms that have emerged.
In this piece on Telecoms Tech, Greg Dunbar, Global Sales Director talks next generation CPQ platforms and why these are more than just an upgrade, but an genuine opportunity to completely transform operations for the better by putting innovation at the heart.
“We looked at several other Salesforce native providers when scoping the project, and CloudSense stood out with its CPQ capability,” Jeff Dorr, CoreSite. Read more in Data Centre News on why a leading North American provider of reliable, secure and high-performance data center solutions chose CloudSense and their Telecoms Platform.
In this article in Mission Critical Magazine CoreSite, the leading North American provider of data center solutions explains why choosing the CloudSense Telecoms Platform was absolutely the right decision to meet their aggressive growth plans and drive for business transformation.
Customer experience is vital to business success. CoreSite, a leading North American provider of reliable, secure and high-performance data center solutions, is no different and in this piece on IT Briefcase they show why they elected to drive transformational change in their Quote-to-Cash process as a component of the customer experience.
Businesses struggle to optimize the full potential of the product catalog as portfolios and customer demands become more sophisticated, which is why CPQ, which was previously a functional platform, has become as vital a business tool as a CRM or ERP system.
CloudSense, the global leader in industry platforms for Quote-to-Cash and O2, a leading UK digital communications company today announced that they have won the prestigious Global Telecoms Business (GTB) Innovation Award for 2015 in the Business Service Innovation category. The award recognized the innovative way O2 made digital app sales to businesses easy across every...
In this piece in Australia Reseller News Richard Britton shares why CloudSense have opened an office in Sydney, Australia and why he feels there is a strong demand across Asia Pacific from businesses who want to make changes in the way they sell.
This issue of Telecom Paper looks at why the implementation of CloudSense Telecoms Platform is critical to supporting the evolution of EE’s business with improved analytics, reporting and changes.
Total Telecom uncover the reasons why EE chose CloudSense to transform its enterprise sales teams to help them quickly and easily Configure Price Quote (CPQ) on mobile services.
Many publishers are finding that as the competition for the digital pound grows they must bring new products and services to market on an ongoing basis to keep advertisers engaged. This article shares why publishers must have the ability to constantly re-invent their offers and create options to cross-sell platform options.
Publishers are aware that just by introducing additional media channels into the mix they need to be able to continually keep their advertisers engaged and interested and maximize opportunities across all the different channels. There is no doubt that the battle here is being fought and won in the back office.
Publishers are realizing that despite the importance of the ‘shop window’ of a website the real battle for advertisers are being fought and won in the back office. They are restricted by not being able to book cross-media ads in one place, having no record of a cancellation made by phone, or by a lack of integration...
With digital spend reaching tipping point, advertisers deserve a smoother pitch-to-invoice experience, says Donna Nichols, VP of Media. Read more in this article on Global Marketing Alliance on why publishers need to address their back end systems rather than just focus on their front end website to improve their sales effectiveness.
As nearly £8 billion will be spent on digital advertising in 2015, publishers are recognizing the importance of creating a platform that allows for innovation and encourages customer interaction to increase digital ad spend.
CloudSense the global leader in industry platforms for order-to-cash, is building upon recent successes in the Asia-Pacific region with the opening of a new office in Sydney, Australia. Regional Vice President Adam Savage will lead the Asia-Pacific team to further accelerate growth and capitalize on the market opportunity. “There is a real demand across the...
CBR Online reports how British Gas is fighting back to bring its customer services into the digital age by enabling near real time exchange and more options for customers. By working with CloudSense, British Gas has transformed the way their field sales teams do business and increased customer interest in products by 3%.
As the content company that specialises in lifestyle sports and their cultures, Factory Media has experienced fast growth over the past few years, and has recently selected CloudSense to improve its advertising sales effectiveness and support its global expansion plans.
In a recent media survey where we looked at how consumers engage with content, we surprisingly found that 88% of those polled don’t currently pay for digital media sites and apps providing content such as news, fashion, sports and business, but 54% had paid for printed media over the preceding month. So the question remains is...
techworld tell how British Gas have been able to provide more flexibility and improve customer experience with the CloudSense Commerce Platform. One of their key challenges was to improve visibility and accuracy of information and to ensure their advisors had the very latest product info at their fingertips.