CBR Online reports how British Gas is fighting back to bring its customer services into the digital age by enabling near real time exchange and more options for customers. By working with CloudSense, British Gas has transformed the way their field sales teams do business and increased customer interest in products by 3%.
As the content company that specialises in lifestyle sports and their cultures, Factory Media has experienced fast growth over the past few years, and has recently selected CloudSense to improve its advertising sales effectiveness and support its global expansion plans.
In a recent media survey where we looked at how consumers engage with content, we surprisingly found that 88% of those polled don’t currently pay for digital media sites and apps providing content such as news, fashion, sports and business, but 54% had paid for printed media over the preceding month. So the question remains is...
techworld tell how British Gas have been able to provide more flexibility and improve customer experience with the CloudSense Commerce Platform. One of their key challenges was to improve visibility and accuracy of information and to ensure their advisors had the very latest product info at their fingertips.
CPQ can help break down organizational barriers and provide a single view of all aspects of the customer, the sales process and the product. This post on CBR Online looks at 7 steps your business should take when looking at how to get CPQ right.
Telecoms.com reveals what key decision makers within the telecoms industry are concerned about for their business in 2015 and how Richard Britton, CEO believes above everything else, companies need future proof IT systems to enable company growth.
Wireless week announces why Mosaic NetworX has chosen CloudSense.
Our latest article on My Customer.com discusses how to maximize the full end to end sales lifecycle with a new generation of Configure, Price, Quote technology and why it’s so important to get it right.
Richard Britton talks to Fourth Source on why there is a new generation of CPQ solutions out there for complete sales effectiveness that are more than just Configure, Price and Quote.
From a recent survey to key decision makers within the telecoms industry we have seen that companies are prepared to leave their comfort zone to stay competitive but want to make sure new ideas or services are able to deliver in terms of effectiveness and the bottom line. Read more in Richard Britton’s post in...
Our latest Global Telecoms survey findings highlight how telecoms companies are unhappy with their current IT architectures which are proving to be a major disadvantage in such a competitive and fast-moving market place. Find out how legacy infrastructures are holding them back and what focus needs to be put where for 2015 and beyond.
Read more on the apps that two Salesforce customers believe can improve business and operational efficiencies for small and medium sized companies. The CloudSense Commerce Platform featured as one of the top picks for an app that’s helped contribute to business growth for one company year on year.
IT Briefcase have posted a blog post including our latest infographic that looks at which technologies decision makers within the Communications industry view as those that will have the biggest impact on their businesses in 2015.
Telecoms Reseller News reports the results of our latest end user survey to senior telecom employees, 79% say they are dissatisfied in some way with their current IT systems. This legacy infrastructure is obviously holding them back from effectively selling new products as the majority (82%) say they cannot easily bundle across all products and...
Are the Internet of Things and Wearables real concerns for the Telecoms industries or are they just hype? In a latest CloudSense survey, we reveal to Compare the Cloud the real issues Communication Providers need to focus on to build the right foundations for commercial success.
In Computer Business Review (CBR) read the latest findings from our survey of Communications Providers across Europe and US where we see if their current systems are built to deliver future commercial success. We also reveal some of the core issues and how these can negatively impact their customers.
With 79% of communications service providers held back by their current IT systems, ‘they must focus on building the right foundations for future success’ Despite the hype surrounding trends such as the Internet of Things and wearable technology, telecommunications companies need to focus their 2015 investments on building the foundations for a digital future, according...
Often large, unwieldy technology stacks aren’t agile enough for today’s demands. Any changes mean manual and extensive workarounds; front offices are dislocated from back offices and few CRM systems cover the entire organization so there’s no single view of an individual reader’s behavior across print, digital and social media.
As the acronym CPQ becomes more familiar around the sales and marketing community, Mark Bishop, Product Marketing Manager, CloudSense talks to Digital Marketing Magazine about why there is a new generation of CPQ solutions that are more than simply Configure, Price and Quote.
This week CloudSense were invited to an awards dinner for the Sunday Times Tech Track 100. We sent along our CTO, Alex Fuller and Global Sales Director, Greg Dunbar to represent the CloudSense team and formally collect our award for reaching number seven on this prestigious listing. The annual awards dinner was held at Vinopolis,...
The shift to digital means publishers need more flexible ad sales systems. Sean Caesar, Director of Advertising CRM, the Financial Times sat down with Phil Wainewright of Diginomica whilst at Dreamforce 2014 in San Francisco to discuss how The Financial Times has turned to the cloud with CloudSense and Salesforce to deliver that flexibility.
If you are new to the world of Configure, Price, Quote technology, it can often be challenging to cut through the acronyms and buzzwords to understand the real value of these solutions. IT Briefcase questions Product Manager, Mark Bishop and his answers provide the perfect introduction to CPQ.
Richard Britton, CloudSense CEO, talks to PerformanceIN the publisher’s challenges with the shift to digital. Using insight from the CloudSense user survey of media consumption, Richard highlights that transformation needs to go deeper than the offers provided to customers.
Fourth Source have covered the latest findings from the CloudSense media consumption survey. The survey identified that in the UK a total of 88% of those polled don’t currently pay for digital media sites and apps providing content, even though 45% agreed they had accessed online content daily. Only 7% however are prepared to subscribe...
In this piece in Mobile News Magazine, Richard Britton shares the CloudSense growth story and the tactics he’s deployed across the company to meet such growth. The article goes on to address how CloudSense are best placed for helping telcos transform their businesses in this digital age and how the firm’s expertise lies in ‘simplyfing’...
The digital revolution has rocked the foundations of the publishing world – the need to restructure for digital is now urgent says Richard Britton, CEO CloudSense. There’s a common perception that the odds are stacked against traditional media companies and that ‘born digital’ titles have all the advantages. After all, what online-only news sites and...
Hear from Richard Britton on The Marketing Blog, celebrating achieving 7th position in the Tech Track 100 Awards.
The Marketing Blog publishes the latest CloudSense findings from their survey conducted in the UK around user habits and attitudes towards online content and apps. 88% polled said they don’t currently pay for digital media sites – do you agree?
On the back of Ebuzzing recent study on the lengths some will go to avoid online advertising, CloudSense’s latest survey of 4,000 UK respondents reveals that an overwhelming majority would not be prepared to pay for advertising (88%). Publishers need to address the very evident challenge in front of them and look at ways to...
Journalism.co.uk covered the recent CloudSense Media survey, focussing on the different commercial models publishers are using and the consumer attitude. The CloudSense Media survey asked 4,000 people across the US & UK about their media consumption habits. Journalism.co.uk spoke to CloudSense’s Greg Dunbar, a veteran of the publishing industry, about how the changing face of...
7th September 2014 – CloudSense, the award-winning global cloud technology company, has been recognized in The Sunday Times Hiscox Tech Track 100 rundown of Britain’s fastest growing 100 private tech companies. The Sunday Times Hiscox Tech Track 100 The 14th annual Sunday Times Hiscox Tech Track 100 league table ranks Britain’s private technology, media and...
Read the second part of Sramana Mitra’s interview with Alex Fuller on her blog, One Million to One Million where in this part they discuss the growth of Cloudsense as well as what the future holds for the business.
Read Sramana Mitra’s interview with Alex Fuller on her blog, One Million to One Million where he talks about how CloudSense started and what has been key to early success.
Dreamforce is always an exciting and busy week. With so much going on how are you going to make the most of your time there? Whether you’re a Dreamforce-attending-pro or the Dreamforce-fresh-faced-newbie, we’ve asked some of the Dreamforce experts to share their top tips to help you get the most out of the event. J....
Why did the FT migrate its legacy systems to CloudSense? Sean Caesar, Director of Advertising and CRM, talks through this transition process and the associated challenges in moving to the cloud.
No matter how many ‘go-to’ channels there are for your customers to connect – Josh Morse, Marketing Director, warns brands to take the old fashioned when it comes to customer service.
Rowley Douglas, Olympic Gold Medalist, reveals to Fast Company some of the lessons he learnt in training for Sydney 2000 and how they can be used to run a successful business.
As the telecoms sector is in a period of fundamental change, Leading Analyst House, Ovum suggests CloudSense are a good choice for those providers who are looking to replace siloed and inefficient legacy systems with more efficient and flexible platforms.
This article on Telecoms.com invites Richard Britton to discuss what mobile operators need to do to retain the edge when competing in this changing landscape.
With the digital shift becoming the norm in many sectors, the advertising and publishing industry needs to embrace this transformation and put their customers at the heart to ensure they are not left behind. This article in ‘Fourth Source’ discusses how this can be done.