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Serving both customers & colleagues better with CloudSense

Hawaiian Telcom

As Hawaii’s Technology Leader, Hawaiian Telcom provides integrated communications, broadband, data center and entertainment solutions to business and residential customers throughout the Hawaiian Islands. Many of Hawaii’s most important institutions, including banks, hospitals, military and civil defense agencies, rely on the critical infrastructure and advanced services enabled by Hawaiian Telcom’s next-generation fiber network.

Hawaiian Telcom selects CloudSense to enhance B2B sales cycle

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    Improving the customer experience through automation

    Always seeking to improve the customer experience and increase efficiency, Hawaiian Telcom is accelerating its digital transformation by leveraging technology and automation. The company has selected CloudSense’s Salesforce-native Platform, comprising Configure Price Quote (CPQ), Contract Lifecycle Management, Order Management, Product Catalog and Pricing Management capabilities. The CloudSense Platform will enable Hawaiian Telcom to add more automation, optimizing its business sales cycle and improving the customer experience.

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    Supplying next generation Business Support Systems with CloudSense and Salesforce

    Hawaiian Telcom already utilizes the Salesforce Sales Cloud for customer relationship and pipeline management. Incorporating CloudSense CPQ and order management functionalities will seamlessly extend the Sales Cloud into a platform for its business sales and provisioning cycle. Streamlining the process and enhancing automation will accelerate the flow of orders and increase overall efficiency. Further benefits include:

    • Enhancing the visibility of complete customer accounts, including current orders, for all relevant business units will reduce hand off time and enable more accurate sales forecasting.
    • New products, promotions and changes to existing products can be quickly added to the sales cloud.
    • The cloud-based structure is flexible so new functionalities can be easily and cost-effectively integrated in the future.
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    “Drive more operational efficiencies and ultimately increase customer satisfaction”

    Hawaiian Telcom’s Vice President of IT and Order Management Systems Amy Aapala said, “We’re in the midst of our digital transformation, continuing to modernize our infrastructure and enhance automation to drive more operational efficiencies and ultimately increase customer satisfaction. The CloudSense Platform will optimize our Salesforce capabilities, enabling our team to better serve our customers and each other.”

    CloudSense CEO, Richard Britton, is delighted Hawaiian Telcom selected CloudSense for Communications: “We are thoroughly pleased Hawaiian Telcom is the latest leading Communications Service Provider to choose CloudSense. We’re confident our proven industry-specific functionality will deliver the results they selected us to provide and we’re looking forward to working closely with the Hawaiian Telcom team.”

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“The CloudSense Platform will optimize our Salesforce capabilities, enabling our team to better serve our customers and each other.”

Amy Aapala, Vice President of IT and Order Management Systems