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Helping to build SME market share for Ziggo

Ziggo

Ziggo is a leading communications and entertainment services provider for consumer and businesses across the Netherlands offering television, broadband and telephone services.

CloudSense gives Ziggo a telecoms specific Configure Price Quote (CPQ) and customer order management

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    Win annoucement

    CloudSense, the global leader in industry platforms for Quote-to-Cash, is helping Ziggo, the leading communications and entertainment services provider for consumer and businesses across the Netherlands, to grow sales in the business market with the Salesforce native CloudSense Telecoms Platform.

    Starting with CPQ (Configure Price Quote), the CloudSense Telecoms Platform brings together the sale and provisioning of all a Communications Services Provider’s products and services across every sales channel and delivers the full transactional lifecycle natively on Salesforce. This helps reduce time to quote and streamline the entire sales lifecycle from using an agile catalog. It also enables Communications Services Providers to cross-sell and upsell to increase order value while helping drive enhanced accuracy and improved customer experience right through to delivery.

    Dave Loerts, Director Sales SMB at Ziggo says: “Following a competitive selection process Ziggo has chosen the CloudSense Telecoms Platform for Quote-to-Cash. CloudSense gives Ziggo a telecoms specific Configure Price Quote (CPQ) and customer order management, enabling us to enhance both the sales cycle and the customer experience. We were impressed that CloudSense could offer CPQ capability across every sales channel. Being able to configure, price, quote and contract on an iPad offline as well as online means the team are always able to sell more effectively.”

    Richard Britton, CloudSense CEO, says: “I am delighted that the CloudSense Telecoms Platform is helping Ziggo by expanding its Quote-to-Cash capability, enabling the team to develop the right products at the right price. Many companies today are faced with challenges when it comes to selling on-site and over the phone, and CloudSense can have a significant impact on a company’s drive to grow its market share.”

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“CloudSense gives Ziggo a telecoms specific Configure Price Quote (CPQ) and customer order management, enabling us to enhance both the sales cycle and the customer experience.”

Dave Loerts, Director Sales SMB