The website at http://www.cloudsense.com (“our site”) is operated by CloudSense Limited (“CloudSense” or “we”). We are registered in England and Wales under company number 07072194 and have our registered office at of 23-31 Great Titchfield Street, London W1W 7PA, UK. Our VAT number is 984832963.
2. Accessing our site
Our site is made available free of charge. We may suspend, withdraw, discontinue or change all or any part of our site without notice.
If you register your details with our site, they must be truthful. You must treat your login information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your login information, you must promptly notify us at the above address.
3. Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site. All such rights are reserved.
You may browse the content from our site online or cache the content so that you may browse it offline and you may, for non-commercial use, print off one copy of the content. Other than that you must not copy or use the content from our site for any other purpose.
4. No reliance on information
The content from our site is provided for general information and is indicative only. It is not intended to amount to advice on which you should rely.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that our site, or any content on it, will be free from errors or omissions, accurate, complete or up-to-date.
Any unreleased services or features referenced in our site or other presentations, proposals, press releases or public statements are not currently available and, unless we expressly agree in a signed contract to develop them, may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available or that we have expressly agreed to develop under a contract for consultancy services.
5. Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
6. How we use your information
Our website search runs on our own systems, not those of a third party. Highly used search terms may be logged anonymously to help us improve our website. We collect no user-specific data.
We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our marketing communications.
If you call our phone number
If you call us we will collect Calling Line Identification (CLI) information. We use this information to help personalise our response.
If you email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
If you request marketing information or services
If you register with our site to receive marketing information or services then we will have to keep hold of your details in order to fulfil your request. However, we will only use these details to provide the information or services requested and for other closely related purposes. For example, if you request a certain service then we might use your details to carry out a survey to find out if you were happy with the service you received. If you subscribe with our site to receive marketing information or services, you can cancel your subscription at any time and you will be given an easy way of doing this.
Disclosure to third parties
We may share your registered details with our contracted service providers so that they can provide services on our behalf. For example, your registration information will be stored on servers operated by our CRM service provider, salesforce.com. Salesforce.com’s servers are located in the USA but Salesforce.com is a certified licensee of the TRUSTe EU Safe Harbor Seal and abides by the U.S.-EU Safe Harbor Framework.
We may share your details with our affiliates, in particular CloudSense d.o.o. in Croatia and CloudSense Inc. in the USA (if you are located in the USA).
From time to time, we may partner with other companies to jointly offer products or services. If you specifically express interest in a jointly-offered product or service, we may share your details with the relevant partner(s).
7. Complaints or queries
We take complaints about our use of personal information very seriously. If you think that our collection or use of information is unfair, misleading or inappropriate, please let us know.
8. Access to personal information
We try to be as open as we can be in terms of giving people access to their personal information. You can find out if we hold any personal information about you by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.
To make a request for any personal information we may hold you need to put the request in writing addressing it to our Information Governance department at the address provided above.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Information Governance department at the address provided above.
9. Limitation of our liability
Accordingly we will not be liable to you or anyone else for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site or the use of or reliance on any content displayed on our site or provided in response to a request via our site.
We will not be liable for any loss or damage caused by a virus or other malicious code or data that may infect your hardware or software due to your use of our site or any marketing information or services requested via our site or due to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
10. Law and jurisdiction