Watch some of our customers share their successful customer-centric digital transformations projects with CloudSense and Salesforce at Dreamforce this year.
CloudSense, the industry-specific commerce software company, today announced it has opened a dedicated Research & Development (R&D) office in Newcastle, New South Wales, Australia.
For energy retailers the easy ride is over. It’s no longer simply a case of ‘delivering electrons to the end customer’. The customer experience championed by the likes of Google, Amazon and Airbnb has become the new benchmark. Now your customers expect similarly convenient and personalized experiences from you. But to provide this type of...
That’s it folks. Another Dreamforce over in the blink of an eye. Compelling discussions around the Fourth Industrial Revolution and the launches of improved, easily customizable products such as myEinstein were among the highlights. However, this year there were none of the earth-shattering announcements or truly ground-breaking product launches we’ve come to expect. But that doesn’t mean...
With Google DSM’s retirement fast approaching, use our free calculator to get an instant estimate on the time it will take you to switch over from Google DSM to your new provider.
We recently took the opportunity to sit down with experienced CIO, Luke Stow, to pick his brains on the technology landscape in energy retail. Luke has a wealth of experience in business transformations, having led successful digital reinventions at huge businesses including Hydro Tasmania, Telstra and Cathay Pacific. During our conversation, Luke covered some of...
Funding To Accelerate Rapid Growth, Expand Industry-Specific Innovation and Support North American Expansion
Here’s our latest ‘Spotlight on’, a quick-fire round of Q&A where we get to meet the people who make CloudSense great. It’s a fast, fun way to learn a little bit more about CloudSense’s people – from what makes them want to come to work every day – to the meal they’d pick before they...
It’s that time of year again and the countdown clock to Dreamforce 2017 is rapidly ticking its way to zero. As ever, this year’s Dreamforce is set to outshine its contemporaries and be bigger and better than its predecessors. You can expect exceptional speakers, exciting new solutions, networking opportunities galore and a lot of fun...
Find out how CloudSense and Salesforce provided a single integrated platform of customer engagement that formed the backbone of Momentum Energy’s complete reinvention of its business systems and enabled the delivery of a customer-centric experience.
Discover how Informa’s Business Intelligence division provided a personalized and integrated sales and digital delivery experience with CloudSense.
Discover how CloudSense transformed Newsday’s digital advertising process by seamlessly replacing Google DSM.
Learn how CloudSense enabled Hawaiian Telcom, Hawai‘i’s Technology Leader, to better serve its customers and deliver a seamless sales experience.
Welcome to ‘Spotlight on’, a quick-fire round of Q&A where we get to meet the people who make CloudSense tick. It’s a fast, (relatively) fun way to learn a little bit more about CloudSense’s people – from what makes them want to come to work every day – to the meal they’d pick before they...
Learn how CloudSense enabled Proximus, a leading Belgian telecommunications & ICT company, to set new industry standards for customer experience.
For governments, case management encompasses the organization of people, data, processes and policies. As every government worker knows, the ability to manage these elements successfully is essential in fulfilling day-to-day duties and effectively serving constituents.
Make a cursory skim of the Dreamforce website and you’ll see pitches including: ‘the learning event of the year’, ‘transform your career’ and even ‘chart a life-changing course.’ Bold though these claims may be, peel back the rhetoric and you’ll find a conference that genuinely delivers.
Cogeco Connexion selected the Salesforce-native CloudSense Platform to deliver an amazing customer experience using Configure Price Quote (CPQ), Order Management and Contract Lifecycle Management.
Welcome to ‘Spotlight on’, our round of quick-fire Q&A where we get to meet the people who make CloudSense tick. It’s a fast, (relatively) fun way to learn a little bit more about CloudSense’s people – from what makes them want to come to work every day – to the meal they’d pick before they...
CloudSense is delighted to announce the opening of our new office in Melbourne as we continue to make great strides in the Australian market.
CloudSense is pleased to announce the opening of their new office in Colorado Springs.
With advertising a key revenue stream for digital publishers, a chink in your ad booking armoury is a weakness you can ill afford.
CloudSense, the Salesforce-native omnichannel commerce platform, and NTT DATA, a leading global IT services provider and innovation partner, have announced their partnership.
How CloudSense is enabling the world’s largest international TV and broadband company to better serve customers, partners and employees
CloudSense partner with Infosys to provide industry-specific omnichannel cloud solutions, enabling clients to deliver exceptional customer experiences.
De Persgroep Online Services have selected the Salesforce-native CloudSense Platform to deliver a streamlined advertising booking process.
Welcome to ‘Spotlight on’, a quick-fire round of Q&A where we get to meet the people who make CloudSense tick. It’s a fast, (relatively) fun way to learn a little bit more about CloudSense’s people – from what makes them want to come to work every day – to the meal they’d pick before they met...
CloudSense’s Business Transformation Lead, Neil Milne, draws up 5 essential steps to success for any organization undergoing a digital transformation.
The Netherland’s premier postal and parcel provider picks CloudSense’s Salesforce-native platform to deliver an exceptional customer experience using Configure Price Quote (CPQ) and Contract Lifecycle Management.
Your customers’ expectations have evolved exponentially, morphing alongside the recent technological advances that have driven entirely new customer behaviors. If you want your business to thrive, you need to adapt and evolve alongside these behaviors – and you need to do it fast.
CloudSense are among a large group of tech companies selected by NSW FACS for the $100 million replacement of child protection system ChildStory.
Salesforce and its partners, including CloudSense, aims to modernize operations in the telecoms sector. Its recent release of a Communications Industry Framework, developed in conjunction with TM Forum Frameworx, lays out best practice and standards to independent software vendors and system integrators for integrating the Salesforce ecosystem with complex back-end environments in telecoms.
Andrew Lawson SVP North EMEA and Managing Director UKI for Salesforce, gives his thoughts on how cloud-based mobile technology will change every aspect of how we live. Lawson mentions CloudSense as a great example of a business that’s successfully growing and who’s innovation is helping commercial customers to drive innovation within their own business.
CIO magazine talks to Gareth Codd, commercial director for Fairfax New Zealand about why they have chosen CloudSense to transform the ad sales process for its digital business. The CloudSense Platform will be fully integrated into Google DFP and deliver improved guided sales performance for both individuals and the company across its digital platforms.
ChannelLife reports Fairfax New Zealand has selected CloudSense to accelerate its digital ad sales transformation. The Salesforce-native omnichannel commerce platform will improve the ad sales process, deliver guided sales performance and be fully integrated into Google DFP.
Spanish title Noticias 2D reports how the Salesforce-native omnichannel CloudSense platform is helping hibu Connect, a leading publisher and supplier of telephone directories in Spain. The Platform will strengthen hibu Connect’s digital media offering by replacing legacy order taking technology to improve system flexibility, customer experience and the order taking process from the call center...
Richard Britton, CloudSense CEO talks to VanillaPlus about Communications Service Providers (CSPs) legacy architecture, highlighting how in many cases it’s complex, cumbersome and costly which is impacting the customer experience and holding the company back.