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Join our team

Sales Engineering

 

 

Location

Singapore

Benefits

22 days holiday, Private Medical Insurance,
Pension, Company days

KEY RESPONSIBILITIES

 

CloudSense is an established and trusted ISV and integration / consulting partner for Salesforce.com. CloudSense Order Management (COM) is a full-cycle order management suite delivered as a 100% native Force.com application. CloudSense Sales Engineers provide pre-sales support for CloudSense Order Management (CSOM) and are responsible for:

  • Providing direct support to the sales process to expedite the winning of deals
  • Presentation of product features and benefits and related subject matter to customer and partner
  • audiences
  • Positioning/presentation of CSOM in a broader context of general CloudSense company profile and
  • capabilities
  • Presentation of standard CSOM / Salesforce demos to customer and partner audiences
  • Implementation and presentation of tailored (configured and customised) CSOM / Salesforce demos to
  • customer and partner audiences
  • An expert in functional and technical aspects of CSOM / Salesforce, providing advice, recommendations
  • and answers to general queries regarding CSOM / Salesforce (in general but specifically in assistance of
  • the sales process)
  • Analysis of customer requirements for order management, sales process and related aspects and
  • specify high-level solutions for the purposes of:
  • General assistance with
  • Presentation back to the customer as part of the sales process
  • Serving as a basis/rationale for sales proposal documents prepared by sales managers
  • Communication of key customer requirements to delivery and product management
  • Training Sales staff to deliver first call presentations of various standard demos

COMPETENCIES KNOWLEDGE, SKILLS, ABILITIES

 

  • Excellent written and verbal communication skills (including English)
  • Customer-facing skills including the ability to present complex technical capabilities and solutions
  • Ability to work to tight deadlines, prioritizing and managing own workload to deliver quality results
  • under high pressure
  • Some form of programming competency and an understanding of relational database concepts
  • Experience with enterprise-scale software such as CRM, ERP and Billing
  • Preferably, experience with order management systems, CRM and sales processes, especially in the
  • telecommunications or media industries
  • Salesforce skills advantageous but not essential
  • Technical skills of interest include Apex, Visualforce, Javascript, HTML and Java
  • Solution architecture and technical design skills are advantageous as are business process modeling and
  • integration technologies exposure
  • Prior experience in a pre-sales / sales engineering role would be advantageous as would experience in
  • building rapid prototypes / demos / proofs of concept
  • Additional languages (German, French and Spanish in particular) are helpful
  • Candidates at various levels and experience, with regards to the above specification, will be considered for junior and senior positions.

The role requires the ability to travel on a pre-sales basis (i.e. including occasional overnight / multi-day visits).