This role is both technical facing and business facing and so you will need to have brilliant people skills and the ability to translate technical information to a non-technical audience and vice-versa. As a consultant, you will be providing guidance to customers and must be able engage senior stakeholders and end users to understand their needs.
The functional consultant is expected to plan and lead client workshops and meetings, gather, analyse and document customer requirements and perform declarative (point & click) solution development as part of an implementation team.
From a quality assurance perspective, the functional consultant will be responsible for unit testing within the implementation team and supporting customers through more formal testing phases including the analysis, defect triage and resolution of any defects raised.
Gym membership, training and development, medical examination
KEY RESPONSIBILITY AREAS
Plan and lead customer workshops and meetings, presenting and facilitating as required
Coordinate, as necessary, relationships with and between key stakeholder during the design, management and implementation of business change
Lead both formal demo and informal show & tell sessions
Gather and document functional and non-functional customer requirements
Lead engagement with relevant stakeholders to actively manage the documented requirements
Manage captured requirements lifecycle from inception to sign-off, through to change management
Analysis, design and documentation
Investigate, analyse and define complex business issues
Sketch as-is and to-be business processes and data models using agreed standards and templates
Propose possible solutions, identifying alternative solutions, assessing feasibility and recommending any new approaches as applicable
Create viable specifications and acceptance criteria that can be understood by customer stakeholders and the implementation team
Carry out research at the request of a project manager or line manager
Implementation and testing
Participate in the configuration of software packages, primarily Salesforce and CloudSense, as part of an implementation project
Perform non-configuration activities including simple data loading and deployments using standard capabilities and tools
Responsible for the quality of the delivered solution (QA, test support)
Document faults, implementing resolutions and retests to agreed standards
COMPETENCIES KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE
5+ years’ experience in a customer-facing consulting position, preferably using Salesforce.
Strong customer facing skills
Excellent presentation and written communication skills
Ability to gather requirements, understand constraints and run workshops and meetings using structured and non-structure methods
Strong ability to convey technical information to a non-technical audience and vice-versa
Experience using business analysis tools and techniques
Proven track record of end-to-end delivery, including analysis, build, test and support phases
Swift learner, self-directed and organised with a keen eye towards high-quality, on-time work
Team player, ability to collaborate and lead an effective team