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StarHub takes Salesforce further with CloudSense

StarHub

StarHub brings quality mobile and fixed services, a broad suite of premium content, and a diverse range of communications solutions to people, homes and enterprises.

CloudSense to transform StarHub’s
SMB sales cycle

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    CloudSense is pleased to announce StarHub has selected its smart platform to transform its end-to-end sales and order management processes.

    StarHub is a leading homegrown Singapore company that delivers world-class communications and digital solutions. A long-time Salesforce user for its end-to-end sales and order management for its B2B customers, when StarHub decided to make more of its investment in Salesforce, CloudSense proved the ideal platform.

    This new customer win sees CloudSense expanding further in Asia-Pacific (APAC) region. StarHub joins CloudSense’s burgeoning APAC customer base that already includes the likes of News Corp, Sensis, RMIT and Momentum Energy.

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    CloudSense & Salesforce: a single end-to-end platform

    CloudSense’s smart platform is used by enterprises to sharpen sales, unleash commercial innovation and provide exceptional ongoing experiences for customers.

    The platform’s advanced communications capabilities are harnessed by leading CSPs including Liberty Global, VodafoneZiggo, BT and O2 Telefonica to reinvent the way they sell and deliver for customers.

    With CloudSense, StarHub will take Salesforce further, extending the CRM through Salesforce-native CPQ, Product Catalog, Pricing Management, Order Management and Contract Management.

    This single integrated end-to-end platform will give StarHub 360-degree visibility of customer and commercial data – enabling personalized sales and service. In addition, automated and auditable processes will increase the speed and accuracy of customer quotes and contracts, accelerating the sales cycle and providing a seamless customer experience.

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    “CloudSense’s Platform, heritage in communications and its people’s collaborative approach won us over”

    Mr Kee Yaw Yee, CIO at StarHub, said, “CloudSense’s Platform, heritage in communications and its people’s collaborative approach won us over. The CloudSense team took the time to understand StarHub’s business pain points before demonstrating how the CloudSense Platform can address these challenges and more. With CloudSense we can make the most of Salesforce and give our SMB and Enterprise customers an unrivalled experience.”

    “We’re delighted StarHub is the latest leading CSP to leverage our proven communications functionality and we look forward to continue working closely with their team. It’s pleasing to see our industry expertise being increasingly recognized worldwide and our growing customer base in APAC is testament to that,” commented CloudSense CEO, Richard Britton.

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“With CloudSense we can make the most of Salesforce and give our SMB and Enterprise customers an unrivalled experience.”

Mr Kee Yaw Yee, CIO at StarHub