How CloudSense supports advanced features for CSPs
Why Gartner named CloudSense, the communications specialists, a CPQ Visionary
October 10, 2020
If we branded ourselves Visionaries, you might worry we’d been sipping a little too heavily on the CloudSense Kool-Aid.
But, worry not, we haven’t come over all conceited. We’re taking our cue from Gartner.
This year’s Gartner Magic Quadrant for Configure Price Quote saw us named a Visionary for the fourth consecutive year. (For reference, the CPQ Magic Quadrant has been running for four years.)
We’re proud of our continued Visionary status.
We think it reflects on our close collaboration with our customers. Our commitment to understanding their needs, and then delivering CPQ capabilities that bring them real results.
Again, we’re not just blowing our own trumpet. Gartner’s Peer Insights shows our customers think the same.
Beyond our position on the Magic Quadrant, we were also happy to see Gartner highlight the Telecommunications and Media industries as our strengths.
So, if we focus on Comms for now – why is our CPQ a great fit for CSPs?
For CloudSense, it all started in Communications.
Our founders met working to transform the fortunes of a faltering global enterprise telecoms organization. The company was struggling to adapt to the onrushing tide of digitization, largely due to their antiquated legacy systems.
While unearthing the solution to this one business’ problem, our founders unearthed a new, better way for CSPs to sell. Using this method, our solution was architected from day one to help organizations make buying simple and enable customers to engage with their brand in a meaningful way.
Advanced Communications capabilities
The CloudSense platform and our Communications data model supports advanced features for Comms providers including frame agreements, network ordering and sophisticated in-flight change management. We are SID and eTOM aligned and proven for fixed, mobile, broadband, WAN, hosting, VoIP and much more.
By separating the technical and commercial layers, we provide superior agility in the BSS layer, disassociated from the longer OSS cycles.
Using this agile, joined-up platform you can provide the seamless, quick and connected experience today’s customers have come to expect:
- Launch new products, bundles and tariffs in hours, not months
- Handle complex pricing with clicks not code
- Automate manual processes and reduce errors
- Manage ongoing subscriptions, MACDs, cross-sells and upsells
- Scale and perform with elastic architecture built for B2C environments as well as complex B2B
- Provide an omnichannel service, including a market-leading Digital Commerce offering.
Delivering the full customer journey
CPQ is the starting point.
It’s the engine that powers the other applications you need to deliver the right customer experience.
With this in mind, our CPQ is complemented by Product Catalog, Order Management, Contract Management, Document Generation and Digital Commerce.
Combined, the applications help CSPs launch faster, sell more and fulfill products accurately – for the entire customer lifecycle.
Real results in enterprise Communications
We’ve repeatedly proven our ability to empower huge Communications brands to reinvent the way they sell and deliver for customers.
The likes of Liberty Global, O2 Telefonica, EE, VodafoneZiggo, Telstra and StarHub have seen exceptional results with CloudSense.
These communications giants haven’t just made their customers happier with a better experience – they’ve seen massive improvements in productivity and profits too:
- VodafoneZiggo had a 60% reduction in order processing time.
- Virgin Media cut its inbound lead-to-order time by 70%.
- UPC Switzerland increased sales conversion by 10% and doubled new sales per week
- O2 Telefonica has seen a 300% launch time and cost improvement.
You can see more of these results, and the stories behind them, in our customer success stories.
For a closer look at Gartner’s analysis, download your complimentary Gartner Magic Quadrant for Configure, Price and Quote Application Suites here.
Gartner, Magic Quadrant for Configure, Price and Quote Application Suites, Mark Lewis, Dayna Ford, 28 September 2020. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.