How CloudSense supports advanced features for CSPs
Why Gartner named CloudSense, the communications specialists, a CPQ Visionary
June 06, 2018
As the first edition ever produced, Gartner’s Magic Quadrant for Configure Price and Quote (CPQ) Application Suites was always going to make for interesting reading.
When the report was released, interest initially centred on the vendors that had (or hadn’t) been included.
For those who made the quadrant, intrigue then swiftly switched to the placings. Next, like a kid frantically tearing through birthday gifts, we shifted our attention to Gartner’s comments and analysis.
Once the dust settled on our Magic Quadrant binge, we were delighted to be named a Visionary and ‘positioned furthest to the right on the completeness of vision axis in the Visionaries quadrant’. Our placing was made all the sweeter considering CloudSense is the youngest company on the quadrant.
CloudSense is the only vendor whose communications features are called out in the report
Beyond our positioning, we feel Gartner recognizes CloudSense’s ability to support advance features for the telecommunications industry. Our belief holds more weight when you notice CloudSense is the only vendor whose communications features are called out in the report.
So, what is it about our communications capabilities that led to this recognition?
And how do we help communications providers deliver for their customers?
For CloudSense, it all started in communications.
Our founders met working to transform the fortunes of a faltering global enterprise telecoms organization. The company was struggling to adapt to the onrushing tide of digitization, largely due to their antiquated legacy systems.
While unearthing the solution to this one business’ problem, our founders unearthed a new, better way for CSPs to sell. Using this method, our solution was architected from day one to help organizations make buying simple and enable customers to engage with their brand in a meaningful way.
Advanced communications capabilities
The CloudSense platform and its communications data model supports advanced features for comms providers including frame agreements, network ordering and sophisticated in-flight change management. We are SID and eTOM aligned and proven for fixed, mobile, broadband, WAN, hosting, VoIP and much more.
By separating the technical and commercial layers, CloudSense offers superior agility in the BSS layer, disassociated from the longer OSS cycles
By separating the technical and commercial layers, CloudSense offers superior agility in the BSS layer, disassociated from the longer OSS cycles. Using this agile, joined-up platform you can provide the seamless, quick and connected experience today’s customers have come to expect:
- Launch new products, bundles and tariffs in hours, not months
- Handle complex pricing with clicks not code
- Automate manual processes and reduce errors
- Manage ongoing subscriptions, MACDs, cross-sells and upsells
- Scale and perform with elastic architecture built for B2C environments as well as complex B2B
- Provide an omnichannel service, including a market-leading eCommerce offering.
Delivering the full customer journey
Gartner’s Magic Quadrant focuses on CPQ, and we’ve already explored how CPQ is still a vital part of the sales lifecycle, but to deliver the right customer experience you need more. With this in mind, as well as CPQ, we provide Order Management, Pricing Management, Contract Lifecycle Management, eCommerce, and Product Catalog.
This functionality means we can cover the full customer journey, across every channel, going beyond quoting to manage orders all the way through customer lifecycle – including subscriptions and post-sale care.
Real results in enterprise communications
We’ve repeatedly proven our ability to enable huge communications brands to reinvent the way they sell and deliver for customers. The likes of Liberty Global, O2 Telefonica, EE, Vodafone Ziggo, Hawaiian Telcom and Proximus have seen exceptional results with CloudSense.
These communications giants haven’t just delighted their customers with a better experience – they’ve seen massive improvements commercially too:
- VodafoneZiggo had a 60% reduction in order processing time.
- Virgin Media reduced its inbound lead-to-order time by 70%.
- Hawaiian Telcom had a 73% reduction in lead-to-order time.
- O2 reinvented its experience across sales channels to deliver customers one quote and one bill and had a 300% launch time and cost improvement.
You can see more of these results, and the stories behind them, in our customer success stories.
To see the full report download your complimentary copy of the Gartner Magic Quadrant for Configure, Price and Quote Application Suites report here.
Gartner Inc., Magic Quadrant for Configure, Price and Quote Application Suites, Mark Lewis, Melissa A. Hilbert, 29 January 2018
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