Digitization and non-stop technological evolution has left most Communications Service Providers (CSPs) battling to measure up to a new set of customer expectations. Connectivity is a given, your digitally connected customers now prize exceptional experiences. Integrated solutions and value-added services are the new norm – delivered with speed, flexibility and convenience. But disconnected vendor stacks and custom developed solutions undermine your attempts to provide truly personalized and frictionless customer experiences.
With CloudSense you can supercharge Salesforce and drive extraordinary ongoing customer experiences. CloudSense offers superior agility in the BSS layer, empowering you to rapidly launch new offerings, automate manual processes, handle complex pricing and manage ongoing subscriptions along with MACDs, cross-sells and upsells. Built for Communications since day one, our agile architecture is equally adept in both complex B2B and B2C environments. CloudSense’s revolutionary communications data model supports your advanced features including frame agreements, network ordering and sophisticated in-flight change management.
Launch, sell and fulfill faster
Unleash commercial innovation
CloudSense Commerce empowers you to seamlessly sell and deliver for your customers. Innovate commercially faster than ever before through configuration and clicks – not code. Rapidly launch new products, services and offers across all channels quickly, easily and accurately. Product and Marketing teams can easily define new product offerings, pricing and specifications quickly without worrying about order failure by leveraging pre-defined technical specifications and provisioning processes.
Centralize B2B, SMB & B2C sales, contracts, orders & subscriptions on Salesforce to keep critical commercial data accessible and provide the ultimate omnichannel customer experience. Harness intelligent commerce to transform your order accuracy and efficiency with data-driven guided selling, intelligent rules and eligibility checks regardless of product or pricing complexity. Our Commerce platform enables you to innovate commercially while leveraging existing technical services and provisioning processes. Seamless integrations to OSS systems eliminates downstream order fallout to ensure error-free fulfilment every time.
Centralized sales & provisioning product catalog
Needs analysis & next best action
Comprehensive pricing tariffs
Intelligent rules engine
Seamless BSS/OSS integration
Communications data model
Guided selling & service troubleshooting
Watch how VodafoneZiggo cut lead-to-order time by 25% with CloudSense
Get a 360-degree view of your customers and connect journeys across your channels to provide the optimal customer experience across eCommerce, mobile, retail, field (offline), direct sales and contact centres. Deliver faster quotes, fewer errors, shorter sales cycles and larger average deal sizes through intelligent omnichannel sales and service. Enable intuitive self-service for direct sales teams, channel partners and customers in one platform and accelerate lead-to-order cycles.
Omnichannel sales & service
B2C & B2B eCommerce
Customer order management
Take Salesforce further
Commerce & CRM BSS
CloudSense Commerce delivers a revolutionary commerce and order management experience on Salesforce to extend and enhance the market-leading CRM’s capabilities. With CloudSense and Salesforce, customers get a single integrated platform with role-specific interfaces that provide communications-specific sales and provisioning functionality. Together, CloudSense and Salesforce bring together all your sales channels to deliver unrivalled experiences.
Enhance the Salesforce Data Model
Extend the Salesforce clouds
Connect eCommerce & CRM
Say goodbye to integration
Bring together Commerce & CRM data
Customer Success Story
Liberty Global is the world’s largest international TV and broadband company, with 25 million customers and revenues of over $20 billion.
“CloudSense have enabled us to achieve increased sales effectiveness and revenues in our 3 highest revenue generating B2B markets by delivering hugely improved lead to order capabilities.”
Joris Vollebergh Business Services Director CRM Liberty Global