A comprehensive solution to telco sales problems

Order Management refers to the series of actions a business undertakes from when a potential order is first created, to the moment a customer receives their desired product or service to the customer.

An Order Management System is a platform used to fulfill orders and navigate order changes accurately and efficiently. 

From order entry and inventory management to fulfillment and the post-sale experience – an OMS helps you manage the end-to-end customer journey.  

Read our guide, Order Management explained in 8 steps

Quote-to-Cash refers to the management of the end-to-end customer lifecycle. Right from a prospect showing intent to buy, to a business collecting the revenue. 

The process covers the multiple steps between generating a quote, with Configure Price Quote software, to accepting and recognizing a customer's money in your billing system. 

A Product Catalog should hold all the commercial product information your teams need to build, define and map new product offerings, while understanding business rules and interdependent products.

It gives you a centralized view of your products, empowering you to easily configure, deploy and manage products, services and commercial offerings.

Want to learn more? Check out our guide 4 reasons your organization needs a unified commercial product catalog

Customer Relationship Management is a technology used to manage interactions with customers and prospects. A CRM helps build and nurture customer relationships and streamlines processes to boost sales, improve customer service and increase profitability. 

Businesses often extend the functionality of their CRM with complementary technology that can better fulfill specific needs. 

Salesforce is the world's leading CRM - you can read why our platform is salesforce native here.

Digital Commerce is the buying and selling of products and services using the internet including all of the marketing activities involved in the transactions. 

eCommerce is online selling. 

For more on Digital Commerce, check out these 37 Digital Commerce statistics worth knowing

SFDC stands for "Sales Force Dot Com". Salesforce is a software company that specializes in Customer Relationship Management (CRM).

It offers a host of cloud-based business applications for companies to use to stay connected to their customers, partners and prospects. 

Read why CloudSense is Salesforce native

MVP is the acronym for Minimum Viable Product. An MVP takes a product to market with basic features, but enough to be usable by customers. Feedback can then be collected to inform the rest of the product development. This approach saves time working on features that may not turn out to be useful.

We cover the importance of an MVP and working iteratively in our guide, The principles of a successful digital reinvention