Take Salesforce further
with Cloudsense
Salesforce
CloudSense is proudly built on the scalable, reliable and secure Salesforce Platform. We’re passionate about extending the world’s leading CRM platform to fulfill your company’s commerce needs.
CloudSense’s intelligent commerce platform leverages Salesforce’s core capabilities, adding enriched functionality to empower your organization to deliver exceptional commerce experiences. We extend Salesforce with 100% native Configure Price Quote (CPQ), Product Catalog, Commercial Process Management, Pricing Management, Contract Lifecycle Management and eCommerce.
Our seamless integration with Salesforce provides the single platform you need to achieve a 360-degree view of customer data and an uninterrupted view of your commercial lifecycle. The unobstructed flow of data ensures instant and accurate real-time updates, insights and reporting, while the powerful platform delivers unmatched commerce capabilities. CloudSense and Salesforce share the same user interface (UI), built using the Lightning Design System, reducing adoption time and lowering training costs for your people.
By integrating with downstream systems, such as Enterprise Resource Planning Systems (ERPs), and keeping relevant commercial information readily accessible in Salesforce, CloudSense empowers you to sell more effectively, transform experiences and maximize customer lifetime value.
Commerce Cloud
Deliver 1:1 commerce experiences for your industry
Take Commerce Cloud further with CloudSense to deliver personalized commerce for your industry. Leverage our market leading functionality and unique data model to drive up revenues and operational efficiencies while delivering a superior customer experience. Connect your offline and online channels to deliver intelligent shopping experiences for highly complex B2B and high-volume B2C markets – from discovery to delivery, whether in-store or online.
Key features
- Omnichannel guided selling
- Rules driven pricing, bundles & offers
- High performance eCommerce
- Offline quoting & contracting
- Intelligent next best actions
- Commercial process automation
- Eligibility & validation rules
- Mobile ready
Einstein
Power your business with Artificial Intelligence (AI)
Unleash the power of AI across your organization and empower your teams to work smarter, not harder. Embrace big data with Einstein and Genius to uncover hidden insight, exploit new opportunities and guide users to the best actions every time with intelligent recommendations. Empower your sales, marketing and customer service teams with the insights they need to exceed customer expectations and make decisions with confidence. Discover problems before they impact your customer experience, then intelligently automate resolutions with CloudSense Genius to deliver outstanding, frictionless customer experiences.
Key features
- Predictive analytics & insights
- Next best action
- Next best offer
- Automated assistants
- Guided recommendations
- Predictive lead scoring
- Business process automation
IoT Cloud
Maximize value from connected devices
Make customer interactions more meaningful by connecting everything to Salesforce and put your data to work. Grow your business in a whole new way by acting on real-time data from connected devices with context-driven actions. Take automation to the next level by enabling business users to easily create and manage orchestration rules with clicks and logic, not code. Automatically trigger actions to resolve customer issues before they even become aware of them and transform customer experiences proactively. Turn real-time IoT data into innovative strategies to better serve your customers through improved product offerings, customer service, marketing campaigns and sales strategies. Proactively engage with customers through automated workflows and triggered actions based on real-time data from devices, sensors, and applications.
Key features
- Intuitive rules engine
- Automated workflows
- Triggered events & actions
- Visual orchestration designer
- Deep learning & analytics
- Jeopardy alerts
Sales Cloud
Turbocharge sales cycles with Intelligent Commerce
Accelerate sales cycles with speed, accuracy and efficiency with CloudSense’s groundbreaking Intelligent Commerce Platform. Take your Sales Cloud further and empower sales agents to quickly and confidently configure error-free quotes for all products and services on one screen. Automate pricing with our powerful rules engine to ensure that every deal is maximized for profitability and compliant with automated discounts and approvals. CloudSense empowers your field sales to seal the deal anytime on mobile with CloudSense Anywhere for seamless omnichannel sales – even without an internet connection.
Key features
- Intelligent CPQ & Contract Management
- Automated discount approvals
- Guided omnichannel selling
- Document Generation
- Profit & loss calculator
- Mobile & offline functionality
- Rules engine
- In-depth analytics & dashboards
- Unique Commercial Data Model
Service Cloud
Delight customers with intelligent customer care
CloudSense enhances Service Cloud to provide a true omnichannel service console designed to transform agent productivity into new revenue streams. Gain a single 360-degree view of all customers, detailed order history and subscription information on one interface. Enable customer self-service and ensure service excellence through proactive customer care – reduce operating costs, increase first contact resolution rate and slash average handling times.
Key features
- Agent-assisted up/cross selling
- Intelligent next-best-actions (NBA)
- Customer self-service interfaces
- Omnichannel Customer Service
- Connected eCommerce stack
- Automated case management from every channel
- Proactive customer care
- Live chat
- Predictive analytics
Community Cloud
Give customers self-service through Community Cloud
Create personalized, branded portals with unique user interfaces and guided journeys to connect customers, partners & employees on one secure platform in the cloud. Deliver outstanding customer service, grow partner sales and enable customer self-sufficiency with CloudSense intelligence and Salesforce Community. Integrate Community Cloud with data from any third-party system to centralize pricing, inventory, billing and more.
Key features
- Centralized Product Catalog for all channels
- Automated workflows & order management
- Customer/channel specific products, pricing, packages and offers
- Secure branded self-service portals
- Guided buying and selling
- Intelligent next-best-actions
- Real-time order status view
Marketing Cloud
Provide the perfect message every time
Arm your marketing team with actionable insight to deliver personalized campaigns that convert high quality leads across every channel. Go above and beyond page view analytics to deliver intelligent marketing campaigns based on a customer’s specific product interest and abandoned shopping carts. Deliver the perfect message every time with CloudSense Document Generation. Automatically generate professional, branded and data-driven communication documents at the click of a button in Salesforce. Increase renewal conversions with automated workflows to trigger hyper-targeted campaigns for highly qualified leads.
Key features
- Enriched Intelligent Lead Management
- Connected eCommerce & marketing automation stack
- Automated campaign workflows & triggers
- Personalized eCommerce content and offers
- Intelligent recommendations & next-best-action (NBA)
- Data-driven document generation
- 1-to-1 email campaigns
Take Salesforce further
Commerce & CRM
CloudSense delivers a unique commerce and process management capability on Salesforce that extends and enhances the market leading CRM capability for industries. Salesforce customers benefit from a single solution that gives their users role-specific interfaces that deliver sophisticated sales and fulfilment functionality. Bringing together all the sales channels and giving customers a clean joined-up experience.
Benefits
- Enhance the Salesforce Data Model
- Extend the Salesforce clouds
- Connect eCommerce & CRM
- Say goodbye to integration
- Bring together Commerce & CRM data