Salesforce

Launch, sell & fulfill subscriptions on Commerce Cloud

Deliver ongoing subscriptions and services to your customers with CloudSense and Commerce Cloud. Create seamless buying experiences with one platform for sales, marketing, delivery and support.

Turn one-time orders into recurring revenue by selling tangible goods and digital services from one system. Exceed customer expectations every step of their journey with personalized experiences from discovery to delivery.

Power your business with Artificial Intelligence (AI)

Unleash the power of AI across your organization and empower your teams to work smarter, not harder. Embrace big data with Einstein and Genius to uncover hidden insight, exploit new opportunities and guide users to the best actions every time with intelligent recommendations. Empower your sales, marketing and customer service teams with the insights they need to exceed customer expectations and make decisions with confidence. Discover problems before they impact your customer experience, then intelligently automate resolutions with CloudSense Genius to deliver outstanding, frictionless customer experiences.

Maximize value from connected devices

Make customer interactions more meaningful by connecting everything to Salesforce and put your data to work. Grow your business in a whole new way by acting on real-time data from connected devices with context-driven actions. Take automation to the next level by enabling business users to easily create and manage orchestration rules with clicks and logic, not code. Automatically trigger actions to resolve customer issues before they even become aware of them and transform customer experiences proactively. Turn real-time IoT data into innovative strategies to better serve your customers through improved product offerings, customer service, marketing campaigns and sales strategies. Proactively engage with customers through automated workflows and triggered actions based on real-time data from devices, sensors, and applications.

Sell better with a proven Commerce platform

Accelerate sales cycles with speed, accuracy and efficiency with CloudSense’s proven Commerce and Subscriber Management Platform. Take Sales Cloud further and empower sales agents to quickly and confidently configure error-free quotes for all products and services on one screen. Automate pricing with our powerful rules engine to ensure that every deal is maximized for profitability and compliant with automated discounts and approvals. CloudSense empowers your field sales to seal the deal anytime on mobile with CloudSense Anywhere for seamless omnichannel sales – even without an internet connection.

Delight customers with intuitive customer care

CloudSense enhances Service Cloud to provide a true omnichannel service console designed to transform agent productivity into new revenue streams. Gain a single 360-degree view of all customers, detailed order history and subscription information on one interface. Enable customer self-service and ensure service excellence through proactive customer care – reduce operating costs, increase first contact resolution rate and slash average handling times.

Give customers self-service through Community Cloud

Create personalized, branded portals with unique user interfaces and guided journeys to connect customers, partners & employees on one secure platform in the cloud. Deliver outstanding customer service, grow partner sales and enable customer self-sufficiency with CloudSense intelligence and Salesforce Community. Integrate Community Cloud with data from any third-party system to centralize pricing, inventory, billing and more.

Provide the perfect message every time

Arm your marketing team with actionable insight to deliver personalized campaigns that convert high quality leads across every channel. Go above and beyond page view analytics to deliver intelligent marketing campaigns based on a customer’s specific product interest and abandoned shopping carts. Deliver the perfect message every time with CloudSense Document Generation. Automatically generate professional, branded and data-driven communication documents at the click of a button in Salesforce. Increase renewal conversions with automated workflows to trigger hyper-targeted campaigns for highly qualified leads.

Commerce & CRM

CloudSense delivers a unique commerce and process management capability on Salesforce that extends and enhances the market leading CRM capability for industries. Salesforce customers benefit from a single solution that gives their users role-specific interfaces that deliver sophisticated sales and fulfillment functionality. Bringing together all the sales channels and giving customers a clean joined-up experience.