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"Automated online sales and order management processes have saved time, reduced errors and cut costs, while improving the customer journey – in fact, order fulfillment time has dropped by 94%"
Natalie Davies,
Head of Customer Experience
Residential Utilities
Power omnichannel Retail Energy experiences
Give your residential customers a seamless sales and service experience, on every channel.
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Launch new products and services in moments
Accelerate time to market and go beyond commodity products and services. With CloudSense you can quickly launch new business models and grow revenue streams with a single unified product catalog for commodity and non-commodity offerings. Now your product teams can introduce new products in hours, bundle them with value-added services, change pricing and roll-out promotions to any sales channel in minutes, not months.
Effortless self-service orders
Give customers the power to buy commodity and non-commodity services in a single order. CloudSense makes it easy for your customers to bundle gas, electricity and value-added services for their home with fast and easy shopping journeys anywhere, anytime, on any device. Now you can bridge the gap between front-office engagements and back-office processes to deliver personalized offers throughout the customer lifecycle.
Streamline order fulfillment, eliminate errors
Capture and provision multi-product orders automatically, without any manual data re-entry from quote to order. CloudSense automatically decomposes, orchestrates and fulfills products and services in a single order for fast, efficient provisioning and activation. You and your customers get a real-time view of the order status and they can even manage changes themselves – drastically reducing your cost to serve.
Automate downstream operations from order to billing
Keep orders moving forward efficiently with automated workflows and integrations. Catalog-driven quoting, order management, fulfillment and billing ensures your front and back office systems work together seamlessly for a unified customer experience.
